Refund Policy

This Refund and Cancellation Policy applies to subscriptions and Credit purchases for services provided by Apricus Global Corporation through:

• SwiftSeries.ai
• SwiftSeries.tv

This Policy should be read together with the applicable Terms of Service and the terms displayed during checkout.

Payments may be processed by Paddle , acting as the Merchant of Record or authorized reseller. Refunds for transactions processed by Paddle must be processed through Paddle and may also be subject to Paddle’s applicable buyer terms and mandatory consumer-protection laws.

1. Subscription Plans

Swift Series offers:

• Monthly subscription plans; and
• Yearly subscription plans.

Subscriptions may include access to AI-generation tools, selected AI models, platform features, and a specified quantity of Credits.

Unless canceled before the applicable renewal date, subscriptions automatically renew according to the billing period selected during checkout.

2. Subscription Fees

All monthly and yearly subscription fees are generally non-refundable once payment has been successfully processed, except where:

• A refund is required by applicable law;
• A duplicate or incorrect charge has been verified;
• The transaction was unauthorized and confirmed through the applicable payment process;
• Paddle approves the refund under its applicable policies; or
• Apricus Global Corporation expressly approves an exception in writing.

Cancellation of a subscription prevents future renewal charges but does not ordinarily result in a refund for the current billing period.

We do not generally provide refunds or prorated credits for:

• Partially used monthly subscription periods;
• Partially used yearly subscription periods;
• Unused days remaining in a billing period;
• Failure to use the Services;
• Unused subscription features;
• Unused subscription Credits;
• A customer changing their mind;
• A customer forgetting to cancel before renewal; or
• A customer no longer needing the Services.

3. Subscription Renewals

Monthly and yearly subscription renewals are generally non-refundable.

Customers are responsible for reviewing their renewal date and canceling before the next billing date if they do not wish to continue the subscription.

Where required by applicable law, renewal notices will be provided before an upcoming charge.

A customer who believes that a subscription renewed after a valid cancellation should contact Swift Series or Paddle promptly.

4. Subscription Cancellation

Customers may cancel their subscription through:

• Their Swift Series account;
• The applicable billing or subscription-management portal;
• The cancellation link included in a Paddle transaction or renewal email; or
• Another cancellation method made available through the Services.

Unless otherwise stated, cancellation takes effect at the end of the current paid billing period.

After cancellation:

• The subscription will not renew for another billing period;
• Paid features may remain available until the current billing period ends;
• Subscription benefits may end when the billing period expires; and
• Unused subscription Credits may expire or be removed according to the applicable subscription plan.

Deleting a Swift Series account does not automatically cancel an active subscription.

Customers should cancel the subscription before requesting account deletion.

5. Purchased Credits

Credits purchased separately from a subscription are digital usage units that may be used only within the Swift Series platform.

Purchased Credits:

• Have no cash value;
• Cannot be redeemed for cash;
• Cannot be withdrawn;
• Cannot be transferred without authorization;
• Cannot be resold; and
• Are generally non-refundable once purchased.

A request involving a completely unused Credit package may be reviewed only where:

• A refund is required by applicable law;
• The purchase was duplicated;
• The wrong Credit package was charged because of a verified system error;
• The Credits were not delivered to the customer’s account;
• The transaction was confirmed to be unauthorized; or
• Paddle or Apricus Global Corporation expressly approves the request.

Approval is not guaranteed.

6. Used Credits Are Non-Refundable

Credits that have been used, consumed, deducted, or applied toward an AI-generation or processing request are non-refundable.

This applies even when:

• The customer does not like the generated result;
• The result differs from the prompt or reference material;
• The character, scene, movement, voice, or visual style is imperfect;
• The result requires additional editing;
• The customer decides not to use the Output;
• The Output is not suitable for the customer’s intended project;
• The customer fails to download the Output;
• The customer deletes the Output; or
• The Output cannot be published on a third-party platform.

Once any portion of a separately purchased Credit package has been used, the used portion is not eligible for a refund.

Unused Credits remaining in the same package also do not automatically qualify for a partial or prorated refund.

7. Subscription Credits

Credits included with a monthly or yearly subscription are part of the subscription service and do not have a separate refundable cash value.

Unused subscription Credits:

• Are not eligible for a cash refund;
• Are not eligible for a prorated refund;
• May expire or reset according to the subscription plan;
• May be removed when a subscription expires or is terminated; and
• Cannot be transferred to another account.

8. Promotional and Free Credits

Promotional, complimentary, trial, referral, bonus, or free Credits:

• Have no cash value;
• Are non-refundable;
• Cannot be exchanged for money;
• Cannot be transferred unless expressly authorized; and
• May expire according to the applicable promotional terms.

9. AI-Generated Results

Artificial-intelligence generation is probabilistic and may produce different results from the same or similar prompts.

A generation is not considered defective solely because:

• The customer is dissatisfied with the artistic quality;
• The Output does not exactly match the prompt;
• A person, character, object, or location appears differently than expected;
• Motion, lip synchronization, facial expression, audio, or visual continuity is imperfect;
• The Output contains common AI artifacts;
• The Output resembles another AI-generated work;
• The Output requires editing or regeneration; or
• The customer’s intended commercial or creative use is unsuccessful.

Subjective dissatisfaction with an AI-generated result does not qualify the used Credits or subscription fee for a refund.

10. Verified Technical Failures

If Credits are deducted but no usable Output is delivered because of a verified technical failure within the Swift Series platform, Apricus Global Corporation may provide an account remedy such as:

• Restoring the affected Credits;
• Allowing the generation to be retried;
• Issuing replacement Credits; or
• Correcting the account balance.

Credit restoration is generally the primary remedy for a failed generation.

A cash refund is not normally provided where the issue can reasonably be corrected by restoring or replacing Credits.

A technical failure may include:

• Credits were deducted but processing never began;
• The platform produced no Output because of an internal system error;
• The generated file could not be delivered because of a verified platform failure; or
• Purchased Credits were not added to the account.

A technical failure does not normally include:

• The customer’s internet connection;
• The customer’s device or browser;
• Incorrect prompts or settings;
• Unsupported uploaded files;
• Safety-filter enforcement;
• Prohibited content;
• Account restrictions;
• The customer canceling processing;
• Failure to download a file before its deletion deadline;
• A third-party social platform rejecting the Output; or
• Subjective dissatisfaction with the Output.

11. Duplicate or Incorrect Charges

Customers should contact us promptly if they believe:

• The same transaction was charged more than once;
• The charged amount differs from the amount displayed at checkout;
• The wrong subscription plan was activated;
• Purchased Credits were not delivered;
• A canceled subscription continued renewing; or
• Another verified billing error occurred.

Verified duplicate or incorrect charges may be corrected or refunded.

We may request:

• The transaction number;
• The Paddle order number;
• The purchase date;
• The account email address;
• Screenshots;
• Receipts; and
• Other information reasonably necessary to investigate the issue.

12. Unauthorized Transactions

Customers who believe that a transaction was made without authorization should promptly:

• Contact Paddle using the support information included in the transaction receipt;
• Contact Swift Series customer support;
• Change the password associated with the Swift Series account; and
• Secure the affected payment method.

We may temporarily restrict the account while the transaction is investigated.

Unauthorized-payment claims remain subject to identity verification, Paddle procedures, card-network rules, and applicable law.

13. Account Suspension and Termination

Refunds will generally not be issued when an account is suspended or terminated because of:

• A violation of the Terms of Service;
• Fraud;
• Payment abuse;
• Unauthorized use of another person’s image, voice, or intellectual property;
• Prohibited content;
• Security threats;
• Account sharing;
• Resale of Credits or subscriptions;
• Chargeback abuse; or
• Other unlawful or abusive conduct.

Credits obtained through fraud, chargebacks, payment reversals, promotional abuse, or unauthorized transactions may be removed from the account.

14. Refund Abuse

Apricus Global Corporation may deny a refund request or restrict an account where there is evidence of:

• Repeated refund requests;
• Substantial use of the Services before requesting a refund;
• Substantial generation or downloading of content;
• Multiple accounts created to obtain promotions or refunds;
• Fraudulent claims about Credit usage;
• Use of stolen payment information;
• Fraudulent chargebacks;
• Manipulation of Credit balances;
• Misrepresentation of technical issues; or
• Other deceptive or abusive conduct.

Nothing in this section limits mandatory consumer rights that cannot legally be waived.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact Paddle or Swift Series before initiating a chargeback.

When a chargeback or payment dispute is initiated:

• The affected subscription may be suspended;
• Account access may be restricted;
• Unused Credits may be frozen;
• Transaction and usage records may be provided to Paddle, the payment provider, card network, or financial institution; and
• Access may remain restricted until the dispute is resolved.

Filing a chargeback does not automatically establish that a charge was unauthorized or refundable.

This section does not restrict a customer’s lawful right to dispute a genuinely unauthorized or incorrect transaction.

16. How to Submit a Billing or Refund Request

For transactions processed through Paddle, requests may be submitted through:

• The receipt or transaction email sent by Paddle;
• The Paddle subscription-management portal;
• Paddle buyer support; or
• Swift Series customer support.

A request should include:

• The customer’s full name;
• The email address associated with the Swift Series account;
• The Paddle transaction or order number;
• The purchase date;
• The purchase amount;
• The subscription plan or Credit package involved;
• The reason for the request; and
• Any relevant supporting documents.

When reviewing a request, Swift Series may review:

• Subscription status;
• Credit balances;
• Credit usage;
• Generation history;
• Download activity;
• Account activity;
• Transaction records;
• Previous requests;
• Technical logs; and
• Compliance with the Terms of Service.

17. Refund Processing

Approved refunds for Paddle transactions will be processed by Paddle and normally returned to the original payment method where possible.

The time required for an approved refund to appear may depend on:

• Paddle;
• The payment method;
• The issuing bank;
• The card network;
• The customer’s country; and
• Financial-institution processing times.

Apricus Global Corporation does not control the time required for a bank, card issuer, or payment provider to post an approved refund.

Foreign-exchange differences, card fees, bank fees, and other third-party charges may not be refundable by Swift Series.

18. Mandatory Consumer Rights

Nothing in this Policy limits any consumer right that cannot legally be waived.

Customers in certain jurisdictions may have statutory cancellation, withdrawal, replacement, correction, or refund rights.

Where applicable law provides greater protection than this Policy, the applicable legal requirement will control.

19. Changes to This Policy

Apricus Global Corporation may update this Refund and Cancellation Policy from time to time.

The version in effect on the applicable transaction date will generally govern that transaction, subject to mandatory law and Paddle’s applicable terms.

Material changes may be communicated through:

• SwiftSeries.ai;
• SwiftSeries.tv;
• The customer’s account;
• Email; or
• Another reasonable electronic method.

20. Contact Information

Refund, cancellation, billing, and Credit-related questions may be submitted to:

Apricus Global Corporation

Websites:

• SwiftSeries.ai
• SwiftSeries.tv

Customer Support Email:

[email protected]

Business Address:

181 New Rd, Suite 304, Parsippany, NJ 07054

For transactions processed by Paddle, customers may also use the support and subscription-management options included in the applicable Paddle receipt or transaction email.